This client is based in Ireland and are developers of a range of monitoring sensors with agriculture applications. They needed help in converting those sensors to being applicable in remote locations….the idea being to create a mesh or network of low power wireless sensors which are linked to a central node or gateway for onward transmission. The customer’s core capability is the sensors and they wanted us to develop a solution to provide the link from the sensor to the node/gateway and onwards to the outside world. The customer provides solutions in monitoring of animal health. The data being gathered was small in packet size and using a combination of short range communication capability at the sensor and a GSM enabled gateway, we were able to establish the mesh network they sought, extend the range of their product which had previously been confined to buildings/sheds on the farm and give access to both the clients and their clients to much more relevant and important data.
Our client in this case was experiencing huge problems in the field…literally! With ‘field’ failure rates of 24% and climbing the product was in danger of dragging their entire company into disrepute. While some of the problems related to original design ‘errors’, the bulk of the issues were down to sub-standard manufacturing. Asked to help find solutions to the issues that were bedevilling the product, we project managed a solution, picking off and solving the issues from largest to smallest, one after the other. The effect was to reduce the ‘field’ failure rate from the 24%+ mentioned above to less than 0.5%…some design issues were simply not amenable to manufacturing ‘work-arounds’ but still, 24%+ to less than 0.5% is not a bad result!
Our client was having quality and rising cost issues at their manufacturer….the biggest issue though was hidden from sight due to the obvious quality and cost issues screaming in their face. The biggest issue was lead-time to their own clients and zero flexibility in terms of being able to be responsive to their clients’ needs. Frustration with the quality and cost issues eventually forced the company to review alternative manufacturers. They choose us based on our track record of quality (exemplified in trial builds of their products which they asked us to do) and our competitive costs. The real result for our client though has been in the flexibility which transferring to us has provided. The quote the client directly ” We selected CW Applied Technology to be our CM…based totally on our need to radically improve our quality issues being generated at our earlier CM and also to begin to address spiralling costs. Not only did we fix those issues we got a huge bonus along the way…incredible flexibility from CW Applied Technology which has enabled us to shorten our lead-time to our clients to as low as 2 weeks from receipt of order and without building stock levels up!”.
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